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Knowledge Base
Smartbirds
Smartbirds
Information and support for Smartbirds products, including installation tips and troubleshooting.
General
Data Transmission Frequency and Storage
Data Collection by Smartbirds
Data Transmission to Smartbirds App
Understanding OBIS Codes
Setup
Reconnecting Smartbirds Dongle to New Router
Connecting to Open Wi-Fi Networks
No Wi-Fi Signal at Smartmeter Location
Using Smartbirds Dongle in a New Home
Reconnecting Dongle to New Router
Wi-Fi Requirements for Smartbirds Dongle
Resuming Dongle Activation After Interruption
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Integration
Data Sharing and Service Subscription
Refusing or Withdrawing Data Sharing Consent
Installation
Starting with Smartbirds Dongle
Connecting Dongle to Smartbirds Account
Installing Smartbirds Dongle
Difficult Access to P1 Port
Troubleshooting
Power Cuts and Smartbirds Functionality
Wi-Fi Disconnection and Data Transmission
Application Errors in Smartbirds App
No Data Available in Smartbirds App
Gaps in Diagrams on Smartbirds App
Dongle Light Not Blinking
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FAQ
Multiple Smartmeters and Smartbirds Dongle
Ethernet Connection Compatibility
Adding Multiple Dongles
Data Access and Deletion
Activating Services from DSO
Data Security and Privacy
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